Refund Policy

Please note that true vintage or retro kimono and accessorieswill often feature stains, patina or other small flaws. These are natural signs of age and are often easily hidden. Most kimono are hand sewn and so will come apart if dragged too violently.

All products sold by Shona McCarthy must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • safe

You can return an item to us if:

  • it's faulty
  • it's incorrectly described
  • it's different from a sample shown
  • it doesn't do what we said it would do
  • it's not of an acceptable quality

If the product is unsafe, can't be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we'll offer you an exchange, repair or refund.

You should return the product to the business so the issue can be addressed.

If you can't return to the outlet where you purchased the product, or if you bought it online, please email for assistance.

Proof of purchase

To ask for an exchange, repair or refund, you'll need to prove that you purchased the product at the outlet you have returned the item to. If you can't provide a sales receipt, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.



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